Please ensure Javascript is enabled for purposes of website accessibility
Home About Us Services' Training Pricing Blogs Testimonials Contact Us
Contact Us on 01443 400307  | Home Health and Social Care Consultancy based on  years of industry experience..

Social Care Consultants Ltd © 2021. All rights reserved | Website by View Web Design


Culturally appropriate care 


In May 2021, the CQC published guidance on culturally appropriate care, in this article I will focus on how this links to the regulations and key lines of enquiry (KLOES) and look at culturally appropriate care in practice. Culturally appropriate care can also be called culturally competent care. Cultural competence can be defined as the ability to understand, appreciate, and interact with people from cultures or belief systems which are different from your own, this has been a core component of phycological thinking for at least 50 years. Culture is evidenced in human behaviour and relates to thoughts, communication, actions, customs, beliefs, values, and institutions of a racial, ethnic, religious, or social group. Competence means having the capacity to practice effectively when working with families from any ethnic, religious, or cultural background. Culturally competent practice acknowledges and aims to understand the meaning of cultural identity within everyone’s life. It requires that all organisations and professionals within them develop cultural knowledge and that the design and provision of services respond to culturally specific needs.

The CQC guidance expands this definition to encompass, ethnicity, nationality, religion, gender, sexuality, and disability.  Culturally appropriate care is underpinned by a human rights approach to care and to service delivery. In a nutshell, culturally appropriate care is about ensuring equality of opportunity for all.

The CQC point out that culturally appropriate care has increased importance during the COVID-19 pandemic as people using services may.

Culturally appropriate care and The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

A care service which fails to demonstrate effective culturally appropriate practice may be in breach of three regulations, these are:

Regulation 9: Person centred care – a failure to meet a person’s cultural needs would be a breach of

9 (1) the care and treatment of service users must—

a. be appropriate,

b. meet their needs, and

c. reflect their preferences.

Regulation 9 (3) explains what care providers should do to meet the requirements of Regulation 9

Regulation 10: Dignity and respecta failure to meet cultural needs would constitute a failure to treat the person with dignity and respect and would be a breach of Regulation 10 (1) and 10 (2)

Regulation 11: Need for consent – this is slightly more tenuous, Regulation 11 (1) says that care and treatment of service users must only be provided with the consent of the relevant person. To do this; care providers must communicate with the person in their preferred manner and a failure to embrace culturally appropriate care would constitute a breach of Regulation 11.

The CQC can prosecute in cases of a breach of Regulation 11 and can take other enforcement action in respect of a breach of Regulations 9 and 10

Culturally appropriate care and the KLOEs

This topic impacts on all the KLOES, most of the impact is on the Responsive and Well Lead KLOES.  Key themes which emerge are:

More information on how culturally appropriate care impacts on the KLOEs and hence CQC inspections can be found on the CQC website.

Culturally appropriate care in practice  

Some examples of culturally appropriate care in practice include.

Cultural competence – define what this is in relation to your service. One way to do this is via the assessment process. Consider all aspects of culturally appropriate care.

Effective communication – The Accessible Information Standard requires providers to assess, record, communicate and meet the communication needs of those who use their services. Culturally appropriate care means thinking beyond language.

Involving people – we must recognise that the experts of their cultural needs are the people themselves. Care providers must engage with staff and people wo use the service to seek their expert opinion, learn from them and value their views.

Person centred care – it is vital that services provide staff with the underpinning knowledge so that they can be truly culturally competent to deliver person centred care. Remember that this is more than an awareness of ethnicity, staff need to know and understand all aspects of the person who they are supporting, this includes national culture, regional culture, ethnicity, religion, disability, belief.

Care planning – ensure that cultural needs are identified and accommodated as an integral part of every aspect of care planning and reviews.

Cultural awareness and values - ensure that staff training and development includes cultural awareness, how to find out about cultures, impacts on people, culturally appropriate practice, links to equality and diversity.  Also, consider this as part of your values-based recruitment and retention strategies. People are not always aware of cultural values meaning that they can give rise to bias or discrimination. We often do not see our own cultural values because we take them for granted. But the assumptions we base on them can affect other people.

Examples of culturally appropriate care

Religion and spiritual needs

We recognise that supporting people to maintain religious and spiritual practice is a core component of wellbeing. Some examples of how providers can do this include:

Food and drink

It is so easy to make assumptions about food and drink preferences, for example that all South Asian or African people like spicy food. If they have lived in the UK for some time they may prefer “British food”.  However, it is important that we meet people’s nutritional, and hydration needs and ensuring that these meet their personal and cultural preferences is vital to wellbeing. Some examples of good practice include:


Some of the main challenges are around animal products in medication and religious observance such as Ramadan.  As with other cultural needs these must be identified on a person specific basis, planned and risk assessed, and these needs must be met. In respect of Ramadan the timing of their medication may need to be changed, to do this a GP may need to review any changes to make sure they're safe. Some other examples include:

Clothes and personal hygiene

Our appearance is part of our identify and it is a core component to self-esteem and wellbeing. People should be given a choice of what they wish to wear. Examples of this include:

Personal and shared space

Our personal space is our safe space, it is where we feel comfortable. The same is true of those who use care and support services.  It is important that we do not judge people by our values and beliefs. Some other examples are:

End of life care

understanding people's wishes at the end of their life is always important. It can be particularly important if the person using the service and staff do not share the same culture. Remember, there are no second chances, so we must get this right first time. Some examples include:


These are just some examples of culturally appropriate care in practice. It is vital that providers of care and support services embrace this aspect of service provision and ensure that they identify and meet the needs of all people. A failure to do this would mean that not only has the person been discriminated against, which is unlawful, but also the requirements of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 have not been met.  In the previous issue, my article on this subject identified that this would result in breach of regulations 9,10 &11 and impact on the responsive and well lead KLOEs.

A culturally competent professional can understand the world view and culture of a person. They should develop an understanding of the cultural diversity today, and gain knowledge of the impact of relevant historical influences on the lives of people who use services. For example, the impact of war and social unrest in the country of origin. Professionals should also recognise that different people from the same geographical area, cultural or religious group may have different language, beliefs, and values. They should also recognise the importance of asking individuals and families about their experiences and what matters to them and not make assumptions. Services that fail to demonstrate that they have embraced and embedded culturally appropriate care into practice will be in reach of regulations, this will result in an adverse CQC inspection and enforcement action.  Often, only small changes are needed to make a big difference to people. The most important things to do include asking people, understanding culture and preferences and being curious about the things that are important to people.

Contact Us Information Social Care Consultants Ltd Lanwood House, 18 Lan Park Road, Pontypridd CF37 2DH  Telephone: 01443 400307 / 07779 519958  Email: About Us Pricing News Client Testimonials Privacy Policy Cookie Policy Our Services Mock Inspections Support with Enforvcement Action Action Plans Inspection Report Responses Compliance Audits Training Accessibilty Statement